Shipping
The items are delivered by any of the following companies DHL/Selektvracht/PostNL/FedEx/B2C EUROPE. Deliveries outside the Netherlands are also delivered by one of these companies. Delivery time commences as soon as Lizard Labs has received payment from the customer. All orders are dispatched within 3-5 working days after receipt of payment. We are open from Monday to Friday and not on public holidays. All orders within the EU should arrive within 3-7 working days and 9-16 working days for non-EU.
Returns policy
You may return an item within the 30 days period following the item’s delivery. An item being returned must always be reported and sent in accordance with the returns procedure as otherwise the refund may be delayed. The goods must be sent back to us in perfect condition. Returned items will only be accepted if all labels are intact and affixed. Lizard Labs will not accept any items whose labels are missing. Following the 30-day period, Lizard Labs will assume that the customer is satisfied with the order. We advise you to provide the return shipment with a tracking number. Lizard Labs is not responsible for any damage, theft or loss. All deliveries are subject to availability. Defective items are exchanged for the same type of product in the same colour and size, subject to availability. Refunds for defective items will be effected within 30 days of delivery. Customers that wish to make a complaint should always first contact the customer service department through support@officialbrand.eu